Why choose Rental City?

Rental City is a well-established Special Event and Tent rental company that has been supplying exceptional rental equipment, accessories and supplies for over thirty years. Our location allows us to be readily available for last minute changes or special needs that you may have.

All of our trucks are radio dispatched with 2-way Nextel phones to keep our driver up to date and help us move faster in the case of problem or emergency. 

We are also fully insured and our employees are randomly drug and alcohol tested to assure a safe work environment and for our customers peace of mind.

What I should know prior to placing an order?

$    What type of event are your having?

$    What is the date of your event?

$    Where is the event going to be held?

$    The number of people attending?

If it=s a wedding.

$    Are you having a head table?

$    The number of people at head table?

$    The number of people seated at each table?

$    What shape table round, square, long.

$    If they are having a dance floor?

$    Will there be a DJ or band?

$    Will there be a cake, gift and/or place card table?

If there will be a tent. 

$    What type of surface will it be going on?

$    If asphalt, can we stake and then re patch holes?

$    If not, will we have access to water?

What are my payment options?

$    Visa

$    Master Card

$    American Express

$    Company Check

$    Cashier Check

$    Money Order

$    Cash

$    Personal Check w/ proper ID

Final payment is due before the items are released to the customer.

What is our cancellation policy?

A 50% deposit is required on all orders.

$    Equipment deposit: is NON-REFUNDABLE if cancelled within 10 business days of delivery or pick up.

$    Tenting deposit: is NON-REFUNDABLE if cancelled within 30 business days of delivery.

$    ALL CANCELLED ORDERS ARE SUBJECT TO A 5% HANDLING FEE.

Are you insured?

Rental City is also fully insured up 1 million dollars. Click here to see our Certificate of Insurance.

Delivery and Pick up

What should I know about pick up and delivery?

$    Our Delivery Charge covers the delivery and pick up of items ordered. It is based on the location of the delivery.

$    Our normal delivery days are Monday through Friday. A more specific or special time can be arranged for an additional fee.

$    A normal delivery consists of the closest, easily accessible area, i.e. backyards, first floor. Additional charge are applied for more difficult deliveries, i.e. long distances from the truck, floors above first.

$    The customer is responsible for items from delivery to pick up. For this reason we strongly recommend that someone be onsite when items are delivered and picked up.

How should I prepare tables & chairs for pick up?

$    Tables and chairs should be folded closed and stacked at their point of delivery.

How should I prepare china, glass & flatware for pick up?

$    These items should be washed free of food, placed back in their supplied containers and returned to the point of delivery

What about broken, damaged or missing items?

$    The customer is responsible for the equipment from the time of delivery until the time of pick up. We do charge for missing, and damaged items. All broken china and glassware needs to be returned in accordance with the terms of the damage waiver. Be sure equipment is secured when not in use and protected from the weather. Our insurance does cover our equipment while in your possession, but your policy will be the primary policy.

Can I pick up my rental items?

$    Yes. There is no minimum on customer pick up. We do require that all items fit safely inside your vehicle.

Miscellaneous charges

$    Item such as china, glassware, and flatware are required to be scraped and rinsed before pick up. A cleaning charged will be applied if not done.

$    A charge is applied for setting up and breaking down of equipment such as chairs and tables.

Does the tent pricing include installation?

$     Tent pricing is based on installation over a flat, grassy surface that is accessible to our trucks, during our normal installation schedule. Some installations may require additional fees, based on a variety of factors. Do-It-Yourself canopies are designed for customer installation.

How should I prepare linens for pick up?

$    Linens should be shaken free of food and returned to the point of delivery. Please do not place linens in plastic bags for pick up; this may lead to mildew or mistakenly thrown away.